Founding Designer, Real Estate - SaaS

OneSpace

OneSpace is a real estate platform that simplifies property listing for agents by reducing complexity, streamlining workflows, and enabling faster, more intuitive task completion.

The Core Problem

Agents Were Listing Properties—Not Easily, but Painfully.

OneSpace promised to make property listing easier for agents. But as more users joined, a different story unfolded—one filled with confusing paths, repetitive steps, and slow task flows. What should’ve taken minutes often dragged on, and new agents, unsure of where to click or what came next, began walking away.

The platform wasn’t broken—but it wasn’t intuitive either. Agents weren’t struggling because they lacked skills; they were struggling because the system was working against them.

This wasn’t just a design flaw. It was a workflow problem—and one we had to fix if OneSpace was going to earn back trust and adoption.

Role, Stack & Collaboration

Leading Design with Empathy, Speed, and Systems Thinking

User research
User interviews, Competitor 
analysis, Feedback analysis
Wireframing
Sitemap,
Low-fidelity sketches
UX Design
High-Fidelity UI, Accessibility & Compliance, Design system
Tools
Figma, Hotjar,
Survey Monkey, Trello, Optimal Workshop
Testing and Validation
Usability testing, A/B testing, Heatmap analysis
Team
2 Product Designers, 3 Developers, 1 Product Manager, 1 QA Specialist

What OneSpace Needed

OneSpace needed a smoother listing workflow, consistent navigation, and a more intuitive interface to help agents work faster and adopt the platform with ease.

Real Voices, Real Problems

Research That Uncovered the Real Barriers

11 User Interviews
Agents felt overwhelmed by the listing process and lacked clarity on where to begin and what came next.
7 Heatmap Sessions
Users spent excessive time navigating around key actions, often circling back or abandoning tasks altogether.
Heuristic Evaluation
Surfaced inconsistent UI patterns and critical usability violations that made the platform feel unpredictable
Competitive Analysis
Competitors with more intuitive design and streamlined flows were preferred by agents
Design That Delivers

Design Solutions That Made a Difference

Simplifying Media Uploads for Maximum Efficiency

A unified modal that lets agents upload images faster—fewer steps, less friction, more focus.

Tracking Made Simple

We added clear, contextual performance data to the homepage, giving agents instant insight into how their listings are performing.

Redesigned Property Card

We reworked the listing form with a guided popup flow, making uploads clearer and navigation more intuitive for agents.

Measuring What Mattered

Design Changes That Drove Real Results

The redesign didn’t just look better—it performed better. By simplifying workflows and improving navigation, we saw:

  • ✅ +23% Task Completion Rate
  • ✅ +21% User Satisfaction
  • ✅ +30% Navigation Efficiency

Better experiences led to faster actions, happier users, and a platform agents were finally excited to use.

What’s Next

Design is Never Done

The redesign was just the beginning. To keep improving OneSpace, we plan to:

  • ✅ Monitor live user behavior for ongoing feedback
  • ✅ Run regular usability tests and surveys
  • ✅ Ship iterative updates based on new insights
  • ✅ Focus on refining performance and adoption